Is there a cut-off time for shipped orders?

No. We ship nationwide Mon-Fri when we receive orders.

When will I receive my order?

Shipping takes approximately 4-10 business days via UPS or USPS. Other options are available during checkout. Products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. 


Can I cancel or return my order for a refund?

Apologies; we are unable to offer cancellations, refunds, returns, or exchanges. 

If you don't find the answer to your question, please email us at info@experiencethetwincities.com